PRODUCTS

What sizes do your clothes come in?

Most of our clothes are available in a wide range of inclusive sizes to accommodate all body types. We offer sizes from XS to 5XL. Please refer to our size chart on each product page for detailed measurements.

What materials are used in your products?

Each product page provides specific details about the materials used where possible, as we want you to be completely informed. At Vivid Divergence, we care about ensuring high-quality materials are used and doing our bit for environmental sustainability.

What types of products do you offer?

We offer a diverse range of products including clothing, drinkware, accessories, home and living items, hobby-related products, and so much more. All of our products are either designed or procured with neurodivergent benefits in mind.

What is your return policy?

All of our clothing items are made to order which means we are unable to accept returns or exchanges.

Please refer to the sizing charts before placing your order for any clothing items. We aim to provide you with as much information as possible to ensure you can make informed decisions on your order.

With all of our other products, we cannot accept returns for change of mind. If you experience any concerns with the quality of the item upon delivery, contact us immediately on hey@vividdivergence.com

Please visit our Exchanges & Returns page for more details.

ORDERS

How do I place an order?

Placing an order is easy! Simply browse our online store, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
We've tried to make our ordering process as intuitive as possible, however if you have any feedback on how we can do it better, please reach out to us and let us know - we'd love to hear from you.

What payment methods do you accept?

We accept major credit cards, PayPal, ShopPay and Google Pay. All transactions are securely processed to ensure your information is protected.

How long will it take to receive my order?

Shipping times vary based on your location and selected product choices. We want you to feel informed, so each product page includes more specific details about expected for processing, production and shipping. You will receive a tracking number once your order is shipped.

What if I have a problem with my order?

If you encounter any issues with your order, please contact us immediately onhey@vividdivergence.comWe are here to help resolve any problems promptly.

Can I place a custom order for a special event?

Yes, we offer custom orders for special events. Please CONTACT US with your requirements, and we will do our best to accommodate your needs.

Do you offer bulk purchasing options?

Yes, we provide bulk purchasing options for certain products. Please CONTACT US for more details and to discuss your specific needs.

What if an item is out of stock?

If an item is out of stock, you can sign up for email notifications on the product page to be informed when it becomes available again.

SHIPPING

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary based on the destination. Each product page will provide more specific information on costs and timeframes for that product.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. The email will also include instructions on how you can track your order.

What are your shipping options?

Each product page includes specific shipping information including costs and timeframes.

I need my order quicker, is this possible?

In some cases, yes this is possible. Please CONTACT US to make arrangements.

Why are all the Shipping Costs different?

Shipping costs can vary based on several factors including the weight, dimensions, and destination of each package. Different products may require different packaging, and shipping to various regions may incur varying costs due to distance and carrier rates. Additionally, as our partners are across the globe, the shipping costs can differ depending on where each item is being shipped from. We strive to provide the most accurate and fair shipping costs based on these factors. To ensure complete transperency, we include the shipping costs on each product page.

I've ordered multiple products, why are they being shipped separately?

As we bring you a diverse range of products, items may be split into multiple shipments to ensure you receive each item as quickly as possible. Additionally, some items might require special packaging to maintain their quality during transit, leading to separate shipments.

ENVIRONMENTAL SUSTAINABILITY

How does our clothing support environmental sustainability?

When you place an order for a piece of clothing, it’s printed specifically for you. This means we only produce items as they’re needed, significantly reducing waste. Unlike traditional manufacturing methods that often lead to overproduction and surplus inventory, our approach aligns with environmental sustainability by conserving resources and minimizing unnecessary landfill contributions.

Are the materials and printing methods environmentally friendly?

Absolutely! We’re deeply committed to sustainability. Many of our clothing items are crafted from organic or recycled materials. To further minimize environmental impact, water-based, non-toxic inks are used to deliver vibrant, high-quality designs without harmful chemicals. Additionally, where possible, eco-conscious packaging is utilized whenever possible, cutting down on single-use plastics and promoting more sustainable shipping practices.

How does this process save energy?

Because your clothing is made only when you order, we don’t require large warehouses to store inventory. This reduces the energy typically consumed in managing and maintaining storage facilities. Our streamlined process focuses on efficiency from production to delivery, minimizing unnecessary energy usage.

How do our shipping methods benefit the environment?

When you order from us, your product is shipped directly from the production facility to your doorstep. This eliminates extra transportation steps that are common in traditional retail, such as moving products from manufacturers to warehouses and then to stores. By reducing these steps, we lower carbon emissions and streamline the journey from creation to delivery.

How does this approach encourage thoughtful shopping?

By producing items only when ordered, we foster a more intentional shopping experience. Each piece is made specifically for you, promoting conscious consumerism, reducing the environmental impact of overproduction. Choosing our products supports a system designed to value environmental sustainability and reduce waste.

OTHER

How can I stay updated on new products and promotions?

Subscribe to our Neurospicy Squad email updates and follow us on social media to stay updated on the latest products, promotions, and news from Vivid Divergence.

How can I contact customer support?

Go to CONTACT US for all the ways you can reach us. We strive to respond to all inquiries within 24 hours.

Can I collaborate with Vivid Divergence?

We love collaborating with like-minded individuals and organizations. Please CONTACT US with your collaboration ideas and we’ll get back to you.

What should I do if I encounter technical issues on the website?

If you experience any technical issues, please clear your browser cache and cookies, or try using a different browser. If the problem persists, please CONTACT US.

Do you offer any discounts or promotions?

Yes, we often run discounts and promotions. Subscribe to our Neurospicy Squad and follow us on social media to stay informed.

How can I use a promo code?

Enter your promo code at checkout in the designated field, and the discount will be applied to your order.

I didn't get my discount code when I signed up to the Neurospicy Squad!

First, double-check your spam, junk or promotions folder (sometimes our emails like to hang out there). If you still can't find it, just send us an email athey@vividdivergence.comand we'll send that code over faster than you can say "neurospicy!"

Still Have Questions? Contact Us